Q. I bought a Toyota and I am having one problem after another with the vehicle. I want to write the manufacturer since I am getting no satisfaction with my local dealer. I have no clue who I need to contact.
A. The best way to begin the process is by writing to the car manufacturer directly. In your communication with them make sure to provide the model and year of your vehicle, the dealer you purchased your vehicle from and the specific nature of your complaints.
If you are still unsuccessful, consider contacting the automotive dispute resolution program. The goal of the program is to resolve your car dispute through mediation, arbitration, or conciliation.
Decisions of arbitrators are usually binding and must be accepted by both the customer and the manufacturer. Make sure you obtain a copy of their rules before you file your case. Manufacturers and their dealers may have included a clause in your sales contract that requires you to agree to mandatory arbitration, waiving your right to sue or settle a disagreement in a court of law. This is why it might be a good idea for you to contact an experienced lemon lawyer rather then trying to handle it on your own.
The following is a list of major automobile manufacturers, their customer complaint departments and respective contact information. You mentioned your car is a Toyota. You will find their information in the contact list below:
Acura: Customer Relations Department, 1919 Torrance Blvd. Mail Stop 500-2N7E, Torrance, CA 90501-2746, 310-783-2000, Toll free: 1-800-382-2238, www.acura.com
American Honda Motor Company, Inc., Honda Automobile Customer Service, 1919 Torrance Blvd., Mail Stop 500 – 2N7D, Torrance, CA 90501-2746, 310-783-2000, Toll free: 1-800-999-1009, www.honda.com
Audi of America, Inc., Customer Relations, 3800 W. Hamlin Rd., Auburn Hills, MI 483226 Toll free: 1-800-822-2834, firstname.lastname@example.org, www.audiusa.com
BMW, Customer Relations, 300 Chestnut Ridge Rd., Woodcliff Lake, NJ 07677-7731, 201-307-4000, Toll free: 1-800-831-1117. www.bmwusa.com
Buick, Customer Assistance Center. PO Box 33136, Detroit, MI 48232-5136, Toll free: 1-800-521-7300, TTY: 1-800-735-2900, www.buick.com
Ford Motor Company, Customer Relationship Center, PO Box 6248, Dearborn, MI 48126, Toll free: 1-800-392-3673, TTY: 1-800-232-5952, www.ford.com
Cadillac, Customer Assistance Center, PO Box 33169, Detroit, MI 48232-5169, Toll free: 1-800-458-8006, TTY: 1-800-255-2683, www.cadillac.com
Chevrolet, Customer Assistance Center, PO Box 33170, Detroit, MI 48232-5170, Toll free: 1-800-222-1020, TTY: 1-800-833-2438, www.chevrolet.com
Chrysler Group, LLC, Customer Assistance Center, PO Box 21-8004, Auburn Hills, MI 48321-8004, Toll free: 1-800-992-1999 www.chrysler.com
GMC, PO Box 33172, Detroit, MI 48232-5172, Toll free: 1-800-462-8782, TTY: 1-800-462-8583, www.gmc.com
Oldsmobile, Customer Assistance Center, PO Box 33171, Detroit, MI 48232-5171, Toll free: 1-800-442-6537, TTY: 1-800-833-9935, www.oldsmobile.com
Toyota Motor Sales USA, Inc., Customer Experience Center, Department WC 11, 19001 S. Western Ave., Torrance, CA 90501, 310-468-4000, Toll free: 1-800-331-4331, TTY: 1-800-443-4999, www.toyota.com
Mercedes Benz USA, LLC, Customer Assistance Center, Three Mercedes Dr., Montvale, NJ 07645, Toll free: 1-800-367-6372, www.mbusa.com