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Despite a moving companies best efforts, items in your shipment may be lost or damaged during transport. You have the right to make a claim for compensation or replacement of the lost or damaged goods.
Disputes
Report any claims for loss or damage promptly. If damage or loss is discovered when the goods are unloaded, note it on the inventory. Some damage, however, may not be noticed until you've unpacked.
Moving companies must acknowledge receipt of your claim within 30 days of receiving it, and should make an offer or deny the claim within 120 days. Check the terms of the valuation option you selected before making a claim.
Not all issues are contentious. You and the moving companies may achieve an equitable settlement easily. However, if you cannot, you may decide to pursue other options.
Arbitration
The American Moving and Storage Association (AMSA) is a national trade organization that represents licensed interstate household goods carriers. Operating under Federal guidelines, the AMSA sponsors a Dispute Settlement Program that provides neutral arbitration of some types of disputes.
The arbitration process was developed by AMSA as a less expensive alternative to resolving some moving-related disputes than by filing suit in court when dealing with moving companies. Only certain types of claims are eligible for arbitration. There is a fee for arbitration, and it's based on the amount of the claim. When you and your mover submit a dispute to arbitration, the fee will be split between the two of you, unless otherwise agreed.
For more information on the AMSA Dispute Settlement Program, contact
The American Moving and Storage Association
1611 Duke Street
Alexandria, VA 22314-3482
www.moving.org
For disputes that the AMSA will not arbitrate, you have the option of pursuing the matter in civil court.
Intrastate moves are not eligible for this Federally regulated arbitration program. For help in resolving a dispute resulting from an intrastate move, contact the appropriate state regulatory agency, or an attorney. Click on the link below to find moving companies in your area.
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